Turn satisfied customers into promoters

1. Automatic identification of promoter customers

Through satisfaction campaigns with NPS, the platform identifies promoter customers — those who assign scores of 9 or 10 and demonstrate a high level of satisfaction with your brand.

2. Invitation at the right time

With the “Activate” feature, these promoters are automatically invited to review your company on Google.

• The invitation is sent immediately after the positive response in the survey.

• The customer is directed to your company's Google profile.

• This increases the volume of positive reviews, favoring your local SEO and strengthening your online reputation.

Benefits of Automation

• More reviews with less manual effort

• Improved visibility in search results

• Reinforcement of brand trust and purchase decision

• Processes 100% aligned with Google's guidelines

Google Guidelines: follow best practices

Harmo respects Google's official content policies, ensuring that:

• All reviews are authentic and voluntary

• There are no incentives or rewards in exchange for reviews

• No fake reviews or reviews harmful to competitors are created

How to encourage more reviews

• Guide the team to encourage satisfied customers

• Keep your profile updated with correct photos and information

• Respond to all reviews, demonstrating attention and respect

• Use Harmo to automate invitations at the ideal time