Manage customer questions efficiently
Answer questions asked on Google profiles, create custom FAQs, and strengthen your brand's digital presence more efficiently.
1. View Received Questions
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On the Q&A home screen, you will be able to see all questions asked on Google profiles that are connected to your account.
2. Apply Filters for Analysis
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Use advanced filters to organize and refine the display of questions:
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Question status: see if the question is "answered" or "pending".
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Period: set a specific date, for example, from 06/01 to 06/10/2025.
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Location: filter by state and city of your establishments.
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3. Respond Directly from the Platform
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To answer a question, simply click on it in the list. You will be able to respond without having to leave the Harmo platform and manually go to the Google profile.