Manage all your messages in one place

1. Inbox

Respond to reviews and analyze received feedback.

Responding to reviews builds consumer trust and transforms each comment into strategic and indexable content in search engines.

2. Apply Filters

Use filters to segment reviews according to your needs.

Available filters:

• Reviews: respond and analyze the text;

• Reports: see who responded;

• Comment: Filter by text or no text;

• Sentiment: Filter by positive, neutral, or negative sentiments;

• Channels: Filter by Google, iFood, or TripAdvisor review channels;

• Period: Filter by time interval;

• Status: Filter by “unanswered”, “pending approval”, “publishing”, “published”, “edited”, “deleted”, or “not applicable”;

• Moderation: If you monitor iFood, track moderations through Harmo.

3. Most Cited Words

Understand the main topics mentioned by customers.

• Terms are organized by frequency of citation

• You can filter by sentiment

• It is possible to tag terms to view corresponding reviews

4. Respond in Bulk

Optimize time by responding to multiple reviews at once.

• Select the period and sentiment of the reviews

• The platform automatically generates personalized responses

• Publish all quickly and practically

Especially recommended for reviews without text. Responses are optimized for SEO and maintain alignment with your brand's positioning.

5. Response History

Track when and who responded to bulk reviews.

You can view:

• Response dates

• Responsible users

• Number of interactions performed per period

6. Response Generator

Choose or edit suggested responses for reviews with text.

How to use:

1. Read the review content

2. Choose the most appropriate suggested response

3. Edit, if you want to personalize

4. Publish or send for approval

Suggestions follow the brand's tone and are optimized for local SEO. It is also possible to view the review's origin channel, the given rating, and the response status.

7. Reports

Visualize team performance in responding.

In the reports, you track:

• Who responded

• Number of responses

• Period of interactions