Automate triggers with smart rules

Accessing the functionality

Go to:

Menu > Listen > Campaigns

1. Quarantine

Prevent multiple responses from the same customer in a short period.

Activated: blocks new responses for a defined period (e.g., 30 days)
Deactivated: allows unlimited responses from the same person

2. Reminder Sending

Boost survey reach with automatic reminders.

Active: send a reminder after a number of days without response
- Example: "Send a reminder after 7 days"
- Can be applied to all sends of the campaign

3. Blocking and Personalization Settings

3.1. Blacklist

Exclude specific contacts from receiving the survey.

Add emails, CPF numbers, or other identifiers

Customize the message displayed to the blocked user

- Example: "You are not eligible for this survey."

3.2. Custom Parameters

Insert dynamic data into survey links.

Use fields like {customer_name} or {order_code}

Activated: allows the use of custom variables in sends
Deactivated: the link remains generic

4. Device Blocking

Prevent multiple responses from the same device.

Activated: prevents repeated responses from the same device (mobile or computer)

Deactivated: allows multiple responses from the same device

5. Response Period

Define how long the survey link will remain active after sending.

Example: if set to 7 days, the link expires after this period

Deactivated: the link remains valid indefinitely

6. Application Period

Define a fixed time window for the campaign to be active.

Example: from 08/01/2025 to 08/31/2025

Application Period: based on fixed dates

Response Period: based on time since sending
Deactivated: the campaign remains active without date limits

7. Integrations and Channels

7.1. API

Integrate your campaign with external systems.

Use the survey UUID to make API connections with CRMs or other platforms

7.2. Automated Sends

Configure the channels through which the survey will be sent.

Available channels: Email, SMS, and WhatsApp

Activate only those necessary for the campaign