Understand your customer satisfaction with NPS
Track your Net Promoter Score and analyze satisfaction trends over time.
How to Access
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In the left sidebar menu, click on "NPS Reports"
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The NPS REPORT screen will be displayed with consolidated data from all your campaigns
Overview and Key Metrics
See the indicators that reflect the overall performance of your surveys:
- Total NPS: Overall value considering all responses
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Total Responses: Number of responses received
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Promoters (9-10): Number and percentage of promoter customers
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Neutrals (7-8): Number and percentage of neutral customers
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Detractors (0-6): Number and percentage of detractor customers
NPS Evolution
Visualize how NPS behaved over time:
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Line Graph: Track the evolution of NPS in the NPS Evolution section
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Frequency: Change the view between Daily, Weekly, or Monthly
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Response Volume: Add this layer to the graph, if desired
Filters
Refine your analysis according to the desired cut:
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Date Filter: Select periods such as "Last 30 days" or define custom dates
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Campaign Filter: Choose to view all or only specific campaigns
NPS by Campaign
Compare the results of each campaign in a detailed table:
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NPS of the campaign
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Total Responses
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Promoters (quantity and %)
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Neutrals (quantity and %)
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Detractors (quantity and %)
Ideal for identifying which campaigns are performing best and where there is room for improvement.