Send campaigns at the ideal time

Sending surveys via Email and SMS

Choose between email and SMS to send your survey efficiently and personalized.

1. Email Sending

Personalize your message and send surveys directly to customers' inboxes.

Step-by-step:

• Channel selection: Go to the campaign sending screen, click on "EMAIL" and then on "Select".

• Contact import:

  • Click on "Download template" to download the standard spreadsheet.

  • Fill in with your customers' data, with columns such as: name, email, unit.

• Message configuration:

  • Choose a saved template or create a new one.

  • Subject: define an attractive title (e.g., "Your opinion is important!")

  • Message body: personalize with variables such as {name} and the  {survey_link} field will be automatically inserted.

    • Example: "Hello {name}, help us improve! Answer our survey: {survey_link}"

• Scheduling:

  • Immediate sending: instant delivery

  • Scheduled: define specific date and time for sending

• Final validation:

  • Check:

    • The contact list (invalid or duplicate emails will be highlighted by the system)

    • The message preview

    • The sending time, in case of scheduled sending

2. SMS Sending 

Send surveys via text message with a focus on agility and high reach.

Important points:

• Technical limitations:

  • Maximum of 160 characters per SMS

  • Avoid special characters (ç, á, ã, ê etc.) to avoid corrupting the message or exceeding the limit

  • The survey link will be automatically shortened (e.g., https://irmo.mo/xyz)

• Spreadsheet template:

  • Use a spreadsheet with at least the  name and phone columns

  • Example: Maria Souza,5511999999999 (include country code + DDD)

• Example message:

  • "Hello! Answer our survey: {short_link}"

  • The {short_link} field will be automatically replaced by the system