Improve based on reputation metrics

1. Information filter

Refine your analysis to view more relevant data.

You can filter data by:

• Channel: Choose the specific channels where you want to analyze reviews (e.g., Google, iFood, TripAdvisor, etc).

• Period: Define the date range you want to observe, which can be daily, weekly, monthly, quarterly, semi-annually, or annually

2. General Summary Panel

Visualize an overview of reviews in the filtered period.

• The breakdown of reviews by sentiment type: positive, neutral, and negative.

3. Reviews by Sentiment Graph

Track the evolution of sentiments over time.

4. Average Stars

Monitor average customer satisfaction.

In this graph you can visualize:

• View the average stars per day within the filtered period

• Allows analysis by frequency and annual comparison

• It is also possible to filter by rating.

5. Reviews by Gender

Understand the profile of those reviewing your business.

• The graph shows the distribution of reviews by gender

• When gender is not identifiable, it appears as “Unidentified”

• The classification is based on the analysis of the Google profile name

6. Most Cited Categories by Sentiment

Identify the most mentioned topics in reviews.

• See which categories stand out in positive, neutral, and negative reviews

• This view helps to better understand strengths and main areas for improvement

7. Word Cloud

Discover the most recurring terms in customer comments.

• Larger words indicate higher frequency of citation

• The cloud can be viewed generally or filtered by sentiment

8. Response Rate

Evaluate team performance in responding to reviews.

• See the percentage of reviews responded to in the selected period

• This data is essential for tracking team agility and commitment

Tip: If desired, you can export the report in PDF by clicking the button in the upper right corner of the screen.